Unified Communication and Call Center System.
Multifli offers an intuitive and robust communication system. Businesses of all sizes can leverage it for growth and scalability as needed.
We operate entirely within the USA, housing all our data centers domestically, ensuring a 99.99% uptime guarantee.
Intuitive and Powerful
The ultimate communication solution: UC Apps for Web, Desktop, and Mobile. Enjoy high-quality voice calling, integrations, and powerful SMS from your business number. Mobile chat, built-in fax, seamless end-user technical support, and collaboration through video and chat are all included.
Voice Functionalities
Comprehensive Voice Features: Access call history, visual voicemail, and voicemail transcriptions. Benefit from advanced contact management, intuitive call parking, and call transfers. Everything you need to take your extension with you, anytime, anywhere.
Seamlessly Integrated
Robust SMS for Business, Share SMS numbers with colleagues, Chat and Text Messaging, Video Meetings, and Built-In Fax configured for multiple users.
Mobile/Desktop Softphone
Dependable calling and visual voicemail allows you to facilitate a mobile workforce by transitioning from desk phones to softphones. This contemporary solution offers a business phone line/number accessible as an app on smartphones. Users can access enterprise-level voice features, such as extension dialing and transfers, without relying on personal numbers or being tied to their desks.
Business Messaging
Send and receive SMS messages using your business number. Shared SMS functionality enables multiple users to monitor and utilize shared numbers. Compliant with 10DLC regulations.
Digital Faxing
Send and receive faxes effortlessly. Upload files to transmit as faxes. Access a history of sent and received faxes. Set up multiple users to be cc'd on incoming faxes.
Contact Management
Categorize company, shared, and personal contacts seamlessly. Effortlessly add contacts from call history and voicemails. Block specific numbers, search call history, and modify answering rules conveniently.
Collaboration
Communicate through chat and collaborate by sharing files. Connect using video or audio. Host meetings with options for video and screen sharing.
Agent Experience
Access web-based and downloadable desktop clients. Utilize a browser-based softphone and PBX phone support. Record call notes and dispositions. Benefit from screen pop and agent scripting support. View contact history display.
Queue Management
Route based on skills. Set queue actions and rules. Offer call back in queue (CBIQ) options. Respond with SMS keywords. Support for custom routing logic.
Quality
Record calls, enable coaching and silent monitoring, and conduct post-call surveys.
Dashboard
Access standardized reports and create customizable ones. Subscribe to report updates. Utilize real-time dashboards for agents and queues. Export data for external analytics.
Get in Touch for Tailored UC Solution.
Connect with Multifli to discuss your business needs and receive a personalized quote. Our team is ready to craft a solution that drives results.
Boost Your Growth with Confidence
Reach out today to explore how our UC services can elevate your business. We provide clear guidance and support all the way.